Category Archives: AI News

What Is Google Gemini AI Model Formerly Bard?

5 key contact center AI features and their benefits With machine learning operations, Azure AI prompt flows, and support from technical experts, there are numerous options for businesses to explore. Additionally, Verint offers an Intent Discovery bot solution, that uses AI to understand the purpose behind calls. Companies can customize their solutions with generative AI […]

For Financial Institutions, Generative AI Integration Starts Now

How GenAI is evolving customer journeys in retail banking When it comes to GenAI specifically, banks should not limit their vision to automation, process improvement and cost control, though these make sense as priorities for initial deployments. GenAI can impact customer-facing and revenue operations in ways current AI implementations often do not. For example, GenAI […]